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§ House Rules · Community Guidelines

The Rules.

Short list. We enforce them.

By registering and posting on TruReview, you agree to abide by these rules. Violations may result in post removal, temporary suspension, or permanent ban. Our moderation team reviews all reports promptly.

6 Chapters / 24 Rules / Enforced by Editorial
i. Chapter One Review Standards 5 Rules ii. Chapter Two Respectful Conduct 4 Rules iii. Chapter Three Posting Guidelines 5 Rules iv. Chapter Four Warnings & Alerts 3 Rules v. Chapter Five Account Rules 4 Rules vi. Chapter Six Moderation & Appeals 3 Rules
I.
Chapter One

Review Standards

  1. 01

    First-hand experience only

    Only post reviews of services you have personally used. Second-hand or hearsay reviews are not permitted.

  2. 02

    Be honest and accurate

    Reviews must reflect your genuine experience. Exaggeration, fabrication, or misleading information is strictly prohibited.

  3. 03

    Include relevant details

    Good reviews include date, location, service type, and honest ratings. Vague one-line reviews may be removed.

  4. 04

    No fake or paid reviews

    Posting reviews in exchange for compensation or any benefit is grounds for immediate permanent ban.

  5. 05

    One review per encounter

    Do not post multiple reviews of the same encounter. Duplicates will be removed.

II.
Chapter Two

Respectful Conduct

  1. 01

    No harassment or personal attacks

    Disagreements must remain civil. Targeting, threatening, or harassing other members will result in an immediate ban.

  2. 02

    No racism, hate speech, or discrimination

    Content targeting any person based on race, gender, orientation, or religion is strictly forbidden.

  3. 03

    No doxxing

    Posting personal information about providers or members without consent is prohibited and may result in legal action.

  4. 04

    Respect providers

    Reviews must be factual and respectful. Derogatory or degrading content without factual basis will be removed.

III.
Chapter Three

Posting Guidelines

  1. 01

    Post in the correct section

    Toronto reviews go in Toronto sections, Montréal in Montréal sections, etc. Off-topic posts will be moved or removed.

  2. 02

    No spam or self-promotion

    No advertisements or promotional content outside of designated classified sections.

  3. 03

    No contact information in reviews

    Phone numbers, emails, websites, and social handles are not permitted in review posts.

  4. 04

    English or French only

    Posts must be written in English or French.

  5. 05

    Proper titles required

    Include provider name and city minimum. Example: “Agency Name — Toronto Review”

IV.
Chapter Four

Warnings & Alerts

  1. 01

    Evidence required

    Warning posts must include factual, verifiable information. Unsubstantiated accusations will be removed immediately.

  2. 02

    No vendettas

    Warning posts must be genuine safety alerts, not personal disputes.

  3. 03

    Report suspicious activity

    If you suspect fraudulent activity, use the Warnings section or contact moderation directly.

V.
Chapter Five

Account Rules

  1. 01

    One account per person

    Multiple accounts are prohibited. Evading a ban will result in all accounts being permanently banned.

  2. 02

    Keep your account secure

    You are responsible for all activity under your account.

  3. 03

    New member restrictions

    New members must make 5 posts before accessing certain sections.

  4. 04

    Age requirement

    You must be 18 years or older to register. By registering you confirm you meet this requirement.

VI.
Chapter Six

Moderation & Appeals

  1. 01

    Moderator decisions are final

    Do not argue publicly. Contact admin via email if you disagree with a decision.

  2. 02

    Do not abuse reporting

    Using the report function to harass members will result in suspension.

  3. 03

    Rules may change

    TruReview reserves the right to update these rules at any time.

§ § §

Have an Appeal?

Need to appeal a moderation decision or have questions about a ruling? Reach out to the admin team directly — we read every email.

Email admin@trureview.ca
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